InfiNex

When logging on to InfiNex, use your employee number @ schwans (for example 999999@schwans) as your username and 123456 for your initial password. Once you log in, you will be required to create a new password. It is important to create a password that is easy to remember because you will use it often Click here for password advice. If you forget your new InfiNex password, please select an appropriate support option listed below. Click here to continue to log on to InfiNex

InfiNex Support Options
 

Use the automated feature that appears on the login page.

Password Reset


Click to submit your FAQ


 
Customer Service and Support  

Need assistance? Our customer service and support center provides e-mail and online chat support. You can select any of these options to contact a customer service or technical support representative with your questions.

 

E-mail Support  

Submit an e-mail request (in English) for technical assistance or customer support regarding questions you may have.All requests will be responded to within 24 hours.

 


Chat On-Line with a Support Agent  
For faster assistance, chat live (in English) with Element K Technical Support Agents by using our 24 hour customer support chat.


Questions? Chat with us live! <u>CLICK HERE</u>
Live chat by LivePerson

Note: Technical support agents on the 24-hour live chat are unable to answer questions regarding order status or billing.

 


Phone Support  

You can contact our support representatives by dialing:
1-800-250-5013 in the United States

Technical Support is available from 6am-12am EDT Monday-Friday.


Technical Support accepts voice mail on Saturday and Sunday, and will return messages starting at 6 am the following business day.