InfiNex FAQ's

If you are using a home computer, please note that everything you do is at your own risk! The Schwan Food Company is not responsible or liable for anything that you do to your own personally-owned computer.

Q: What do I need to get onto InfiNex?
A: You need a computer with access to the Internet or the Schwan network, a Schwan employee ID, and a recent web browser. The InfiNex system and online courses work best with a 56.6K modem or faster connection. People using a dial-up connection may not be satisfied with the performance of online courses.

Q: How do I get onto InfiNex?
A: Enter the following address in your web browser: http://www.schwansuniversity.com. Type your username and password into the log on fields at the bottom of the SchwansUniversity.com home page. To get help with your username and password, please contact the SU Response Team at 1-888-8-2-GetSU or ext. 6465. Calling the SU Response Team protects your private information.

Q: Can I take online courses from home?
A: Yes. We offer the ability to take courses from home as a convenience to our busy employees.

TROUBLESHOOTING
Here are some problems that we have encountered and possible solutions. If you don't find your solution here, please contact the SU Response Team at 1-888-8-2-GetSU or ext. 6465
Caution: Please note that support for home users is limited. The SU Response Team is trained to provide assistance for Schwan computer systems. Because there are millions of possible home computer configurations, the SU Response Team may not be able to help solve problems using InfiNex or online courses from home computers.

Q: I was able to register for an online course, but I can't launch the course. (If you are using audio on your computer, you may hear a 'popping' noise.)

A: Check to see if you have an "ad-blocker" program running on your computer. Typically you can locate the ad-blocker icon in the lower right corner of your screen. If so, temporarily disable the ad-blocker program from the tray. If you are unsure of how to disable your ad-blocker, contact a local technician.

Q: I have a Netscape web browser and my computer just sits at the "Loading, please wait…" screen when I attempt to launch a course, and nothing else happens.

A: SkillSoft courses also work on older versions of Netscape Navigator, but version 6.2 is not supported. Use a previous version, such as Netscape 4.x.

Q: I click on "Play this course" for a SkillSoft online course and it hangs on "Loading please wait."

A: This is caused when Java is not capable of launching the self-executing applet that brings down the player and runs the course. Java is being blocked or filtered from playing through the browser. Please contact SkillSoft at 866-276-8310 for assistance with SkillSoft courses.

If you have any questions, please dial our toll-free help number,
1-888-8-2-GET-SU between the hours of 7am and 10pm central time.